Findsy

The phone is ringing off the hook with reservation requests. A queue is forming at the door. A server is trying to explain the vegan options for the third time while three other tables are waiting to order. Sound familiar? In the relentless pace of the modern restaurant world, the biggest challenge is often bandwidth. Your team, no matter how brilliant, can't be everywhere at once. But what if you could clone your best host? The one who knows the menu inside out, never gets flustered, and can flawlessly handle a dozen enquiries simultaneously? That's not science fiction anymore. It’s the power of conversational AI, and it’s set to revolutionise hospitality as we know it. Beyond the Basic Chatbot Let's be clear: we’re not talking about the clunky, frustrating "I'm sorry, I don't understand" chatbots of yesterday. The new generation of conversational AI is sophisticated, intuitive, and capable of understanding natural language—spoken or typed. It comprehends...

👋 Welcome to the Age of the AI Concierge Think of an AI concierge as your all-in-one digital front-of-house team member. It can greet guests, take bookings, answer common questions, make personalised suggestions, and even follow up after the meal. But unlike a human host, it's always available, never forgets, and can handle dozens of interactions at once — with a smile (or at least a cheerful tone of voice). This isn't just about fancy robots or voice assistants — it’s about practical, scalable tools that help restaurant owners solve real-world problems. 🏪 From Burger Joints to Michelin Stars: Who's Using AI Concierges? Let’s take a look at how AI is sliding into different kinds of restaurants: 🍔 Fast Food & QSRs (Quick Service Restaurants) Use case : Automated drive-thru ordering, dynamic upselling, order customization Benefit : Speeds up service and reduces order errors Example : Voice-based AI systems take drive-thru orders and suggest extra items (“Would you lik...